Wrong Product Identified

❓ Problem: The app recognizes a product incorrectly.

🔍 Possible Causes

1. Labels not visible or item stored incorrectly.
2. Mixed product types in one row.

🛠️ Fix

• Tap the on-screen 🟢 bubble to retry identification.

• Follow Inventory Basics:

✅ labels visible

✅ items upright

✅ one SKU per row

• Aim the crosshairs and use Edit Item (above right paddle).

• 🆗 Stacking cases of different types is allowed if rows stay consistent.

 

Click here to get the full Troubleshooting guide.