Product Not Counting

❓ Problem: A product isn’t being recognized or added during scanning.

🔍 Possible Causes

• Product not included in inventory.
• Product Label missing or unreadable.
• Stored incorrectly (labels hidden, items mixed, not shelved properly).
• Not part of the current picklist.

🛠️ Fix

• Review Inventory Basics:

✅ labels visible

✅ items upright

✅ one SKU per row

• Tap Add Item and search. If it doesn’t appear, it’s not eligible for counting.
  • If it appears: tap Select, aim the viewfinder, and tap Drop Item.
  • Adjust with ➖ ➕ paddles on either side of the screen.

• If the item requires a label, confirm every row of product has its own Product Label (e.g., cups, lids).

• Check into a quick list or scan a quick list label to see if product is listed.

Click here to get the full Troubleshooting guide.